IPAA Victoria

Human-Centred Service Delivery Award

Human-Centred Service Delivery Award

Placing the community at the centre of public services

Public services are the interface between the community and government; the community cares about public services and depends on their delivery. This award recognises novel and successful approaches to service delivery, adopting a human-centred approach to better engage the community and achieve enhanced public outcomes.


Nominations should demonstrate and provide evidence of:

  1. An innovative, new or unique approach in the way the services were designed and/or delivered

  2. Partnership(s) and collaboration, both internal and external, to achieve better community outcomes

  3. New technology and digital approaches

  4. Engagement of the community in co-design and consultation

  5. Sustainability of the service

  6. Delivery of community outcomes (provide evidence/metrics/data on the outcomes, actual or anticipated)

  7. Above standard practice relative to the organisation size and its core business.

Nominations are now closed.

The Human-Centred Service Delivery Award is proudly sponsored by the Department of Health and Human Services

Nominations Tips

Each year our judges tell us that evidence is critical to an award-winning nomination. Be sure to provide data and evidence to support the statements you make in your nomination.

  1. If your project or initiative is still in its infancy and you don’t have any tangible evidence to support its nomination, you might want to consider applying in a subsequent year.

  2. Make sure you address all of the criteria for the award category you’re nominating in.

  3. Write clearly, to the point, and back up your statements.

  4. Be sure to use the option to provide supporting documents. This is your chance to show, rather than tell, of your project or initiative’s merit.

  5. That said, curate what you provide as supporting documents. Our judges have to examine a number of nominations; don’t make it hard for them to find the compelling evidence.

  6. If you have a query, email awards@vic.ipaa.org.au.