Booking Terms and Conditions

1. Registrations

Confirmation
Upon receiving your registration, a confirmation email will be sent by the Institute to the email address you have provided with your booking. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments.

A further confirmation email is sent to your email address at least five days prior to the workshop or event date. Please note that occasionally workshop or event information will change from when you have registered, so it is important that you take note of the information contained in the final confirmation email.

An SMS reminder may also be sent prior to the event by the Institute. If you have not provided a mobile number with your registration, you will not receive this SMS reminder.

Invoices and Receipts
All registrants receive a confirmation email on registration. Tax Invoices are generated at the time of registration and are sent to the email address of the individual or the booker. It is the responsibility of the registrants/booker to pass this invoice onto their accounts department for payment.

2. Cancellation and Refund Policy - Events

The Institute requests notice of cancellation in writing seven (7) working days prior to the event date (not inclusive of the event date). Cancellations made within seven (7) days of the event may be considered for a refund only under exceptional circumstances. Payments cannot be transferred to alternative events. Replacement registrants must be notified to the Institute at least 7 working days prior to the event.
For Events, please email - events@vic.ipaa.org.au

3. Cancellation and Refund Policy - Professional Development

The Institute requests notice of cancellation in writing seven (7) working days prior to the professional development date (not inclusive of the event date). Cancellations made within seven (7) days of the event may be considered for a refund only under exceptional circumstances.

Registrants wishing to transfer programs within seven (7) working days of the program will incur an administration fee of 25% of workshop fee.

Registrants must take into consideration prior to requesting a late transfer that
non-refundable costs may have been incurred by IPAA and will be onbilled.

For Professional Development, please email – profdev@vic.ipaa.org.au

4. Cancellation and Refund Policy - Gain the Policy Edge

Substitute registrants may be nominated at any time before course commencement.

7 days before course commencement: If email notification is received at profdev@vic.ipaa.org.au advising of a cancellation (without a substitute participant) a service fee of $795 will be incurred.

3 days before course commencement: If email notification is received at profdev@vic.ipaa.org.au advising of a cancellation (without a substitute participant) a fee of $1200 will be incurred.

Less than 3 days before course commencement: If a medical certificate is emailed to profdev@vic.ipaa.org.au no penalty will be incurred and your registration will be transferred to the next program. Without a medical certificate, or a replacement delegate, a fee of $1600 will be incurred.

If the participant is using 'platinum allocated places' substitute participants may be nominated at any time prior to course commencement. No refunds or cancellations applies. Should a substitution not be possible, the place will be forfeited.

5. Changes

The Institute reserves the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date or a refund made available to you for an Event registration. If a suitable date cannot be found for the course or event, your fee will be refunded in full.

At times the program content of events or workshops may change. The Institute reserves the right to make changes to a published program without notice, however, where possible notification of changes will be made.

5. Chatham House Rule

Some IPAA seminars and events are conducted under the Chatham House Rule. The facilitator/chair of the event will advise at the commencement of proceedings if this is the case.

6. Photographs

Photographers and videographers may be present at IPAA seminars and events. Please notify the events team if you do not wish to have images of you published or shared. To contact the Seminars and Events team email: events@vic.ipaa.org.au or call: (03) 9653 2000.

7. Payment

Your registration is to be paid in full prior to attending the Professional Development Course and/or Event. The Institute’s terms of payment are within 7 days from date of invoice.

If your booking occurs within 7 days of the event date, your registration fee must be paid in full immediately.

Payments can be made using the following methods:

  • Credit Card
    Payment can be made online at the time of registration or by phoning the Institute on 9653-2000.
Payments can be made to:
Bank: Bendigo Bank
Account Name: Institute of Public Administration (Victoria)
BSB: 633-000
Account Number: 135475499
Reference: Your invoice number

8. Privacy and Security Policy

The Institute collects information as required in order to administer and manage registrations for our Professional Development Workshops and Events. If you do not provide all the relevant information including your email address your registration may not be confirmed.

The Institute is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the Institute handles this information, please contact us on (03) 9653 2000.

IPAA considers the security of your information to be of paramount importance. When you pay your membership fees or register for an IPAA program, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session:

  1. the "https" in place of the usual "http" in your browser address box
  2. the small padlock at the foot of your browser

Both of these secure indicators will be present when you are requested to enter your credit card details.

InstantSSL Certification

IPAA has an InstantSSL certificate. This identifies IPAA as a secure environment in which you can transact. To view details of our security certificate, please click on the padlock in your browser footer. IPAA’s payment gateway is 'eWay', which uses 128 bit DES encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed. You can obtain further technical information about our payment gateway by visiting our supplier's site: www.eway.com.au.

To access information on Membership, please click here.

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